PPL OnTrack Program

OnTrack is a special payment program for PPL customers with limited incomes who are struggling to pay the full cost of their electric service.  The program offers a special reduced monthly payment based on family size and income as well as electric use. OnTrack also gives customers a chance to erase any debt owed to PPL.

General Information

  • In order to become enrolled, the first step is to contact PPL toll free at 800.342.5775.
  • The program offers a special reduced monthly payment based on family size, income and electric use, and a chance to erase any debt you owe PPL.
  • CACLV administers OnTrack for PPL customers who reside in the Lehigh Valley area, including Lehigh, Northampton, Bucks, and Montgomery counties as well as Monroe County.
  • Follow the program rules and after 12-months, we will review your account. If you are still eligible for the program, your OnTrack payment amount may change

 

For customers enrolled in OnTrack, PPL will:

  • Provide a reduced monthly payment as coverage for your electric service.
  • Cancel a portion of any debt you owe PPL every month you make your    OnTrack payment.
  • Provide energy education and weatherization services.

 

***Please contact PPL to see you qualify for the OnTrack program.